Entries Tagged customer service

In the business world, making changes sooner rather than later is usually a good thing.

Listen for these three common customer callouts and be prepared to respond to them effectively.

Luring new archery customers through your doors is a weighty challenge; keeping those who arrive is critical to your success.

We asked three archery retailers: “Name an instance or two in which you let a customer down. What did you do to make things right again to regain their trust?”

No one deserves to buy a cheap scope, but there’s an option for every budget. How do you help customers see the light about what’s right for them?

Big-box stores have more buying power, but price isn’t the measure of value.

The right focus on customer service can do more for your business than low prices.

Following a few basic rules can generate higher open rates and better engagement.

Handwritten notes and old-fashioned courtesy will go a long way toward repeat business that will drive your revenues higher.

Follow these simple strategies to help your shooting sports business pick up new customers.

When something goes sideways and a customer — or many customers — are unhappy, what can you do to fix the problem, especially if you might have caused it by accident?

If you have a range on-site, you might find that gun owners are expecting more and more out of their range experience. Here's how to keep them satisfied.

It might take a little extra time, but good instruction will protect your store and your customers.

Roy Christensen acquires Gander Mountain’s central gunsmith operation, offering nationwide service to retailers