Entries Tagged Kate Zabriskie

Don’t assume long-term loyalty from your customers. Follow these tips to keep them calling back.

To develop a happy sales associate or other employee, simplify your approach to onboarding and follow lessons with hands-on learning.

Just like in any small business environment, some retailers too closely oversee their crew and create an uncomfortable workplace.

Train people on systems, processes and desired behaviors, and do it often. Good organizations teach forward as well as learn from their mistakes.

Show your gratitude to employees and customers, and reap the benefits of more revenue and a happier crew.

With an expenditure of time and money, you want to be sure you get the most out of training opportunities, which are most effective when they are part of a larger system of growth and improvement within your organization.

Long-running, small family-run companies are to be applauded. But sometimes generational challenges threaten this wonderful institution.

Here are four reasons why you may lose customers and what you can do about it.

Meeting with employees individually fosters accountability and shows appreciation.